Refunds and ticket downgrades are generally not permitted unless for exceptional circumstances. Such requests must be made via our Contact page by Sunday 3rd July, 2022 at 11:59pm AEST (UTC +10:00). Please consider your purchase carefully before proceeding with your order.

You may choose to change or upgrade your SMASH! Ticket before online sales close on Sunday 3rd July, 2022 at 11:59pm AEST (UTC +10:00) or SMASH! 2022 tickets sell out. Changes and upgrades will not be available after the closing date. Please consider your order carefully when you upgrade as the process cannot be reversed.

The following changes or upgrades are allowed:

• Saturday Day Pass ($40.00*) → Sunday Day Pass ($40.00*)
• Sunday Day Pass ($40.00*) → Saturday Day Pass ($40.00*)
• Saturday Day Pass ($40.00*) → Weekend Pass ($55.00*)
• Sunday Day Pass ($40.00*) → Weekend Pass ($55.00*)
• Single pass of any type → Multiple passes of any type (does not have to be the same type)

*2% Handling fee applies.

Downgrades are generally not permitted unless for exceptional circumstances.

For a step by step guide on upgrading your order, please visit our upgrade guide.

All tickets are non-transferable to the following year. (Note: Tickets purchased for SMASH! 2020 and SMASH! 2021 are valid for SMASH! 2022)

Purchased tickets are transferable to other individuals with no extra fees incurred. Name changes can be performed via the ticketing account portal.

Name changes to tickets must be made before online sales close on Sunday 3rd July, 2022 at 11:59pm AEST (UTC +10:00).